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Conditions of use

The online retail website allows the user to purchase casters, caster-related products and other material-handling products in a secure environment. Our product has been developed using a mix of various suppliers and manufacturers from around the globe. Caster Tech may use the information that we collect about your online activity to fulfill your product and service purchases and to create a more personalized online experience. Caster Tech will never sell or lease this information to a third party.
For questions regarding our Privacy Policy or Terms of Use, please contact:


John Johnson, Privacy Compliance Officer
Caster Tech Incorporated
1 800-627-2008


While CasterTech.com takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL CASTERTECH.COM OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY’S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER CASTERTECH.COM WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.

READ CAREFULLY. This Terms of Use Agreement (“Terms of Use”) applies to use of the CasterTech.com website located at http://www.CasterTech.com (the “Site”). The Site is the property of CasterTech.com Inc.


Before you make any purchases, you must first establish a customer account (“My Account”). BY CLICKING “I HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE,” YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT CLICK ON THE BUTTON AND DO NOT USE THE SITE.


CasterTech.com reserves the right, at its sole discretion, to change, add or remove portions of this Terms of Use at any time. It is your responsibility to check this Terms of Use each time before using the Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. You agree that all subsequent purchases by you will be subject to the terms and conditions of this Terms of Use, which shall apply until we post a modified Terms of Use and then in accordance with such modified Terms of Use. As long as you comply with this Terms of Use and any such modifications, CasterTech.com grants you (“End User”) a personal, non-exclusive, non-transferable, non-sublicensable, limited privilege to enter and use the Site.

1. Content.
All content on the Site is property of CasterTech.com, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. CasterTech.com expressly disclaims all responsibility and liability for uses by you of any Content obtained on or in connection with the Site.

2. Registration.
User is responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to notify CasterTech.com immediately of any unauthorized use of your account or password or any other breach of security. You may be held liable for losses incurred by CasterTech.com or any other user of the Site due to someone else using your password or customer account. You may not use anyone else’s password or customer account at any time. You may not attempt to gain unauthorized access to the Site. Should you attempt to do so, assist others in making such attempts, or distributing instructions, software or tools for that purpose, then your customer My Account will be terminated. You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted by the registration process.


You also agree that CasterTech.com may, at its sole discretion and without prior notice to you, terminate your access to the Site and your My Account for any reason.

3. Consent to Our Communication With You by E-Mail.
By establishing an account with us, and each time you make a purchase through our Site, you grant permission for CasterTech.com to contact you at your e-mail address. To stop receiving our marketing e-mails, send an e-mail to us at optout@CasterTech.com.

4. Conditions of Sale and Payment Terms.
To purchase any goods and/or services on our Site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority, (b) be a natural person (no corporations, partnerships or other legal entities), and (c) be a resident in the 50 states of the United States of America, exclusive of its commonwealths, territories and possessions (“United States”). Prior to the purchase of any goods or services on our Site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. All sales of products and services are final. All charges from those sales are nonrefundable.

5. Methods of Payment, Credit Card Terms and Taxes.
All payments must be made by VISA®, MasterCard® or American Express®. Unless expressly set forth on the CasterTech.com site, we do not accept any other payment form. YOU, AND NOT CASTERTECH.COM, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify CasterTech.com of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If CasterTech.com does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by CasterTech.com or its agents.


Sales Tax. Generally, in most states, sales tax must be paid on retail sales of tangible personal property. Some sales and purchases are exempt from sales tax. Examples of exempt sales include, but are not limited to, sales to the U.S. Government and sales of tangible personal property purchased for resale. For more information on California exempt sales, please refer to Publication 61, Sales and Use Taxes: Exemptions and Exclusions. If the product you are purchasing is for resale, and you are a business with a presence in California, you must provide a resale certificate (also known as a resale card) before your shipment is released; otherwise tax will be charged. A seller’s permit is not adequate evidence of intent to resell. The sales tax rate for the county the product is delivered to (as well as any other state or local sales taxes) will be charged on the shipment. If the product you are purchasing is for resale, and you are a business with a presence in North Carolina, you must provide an exemption certificate before your shipment is released; otherwise tax will be charged. A seller’s permit is not adequate evidence of intent to resell. The sales tax rate for the county the product is delivered to (as well as any other state or local sales taxes) will be charged on the shipment. Out-of-state sales are non-taxable if they are delivered outside of California or North Carolina and are for use outside of California or North Carolina. Please refer to the California Board of Equalization Website or North Carolina Department of Revenue for more details

6. No Responsibility to Sell Mispriced Products or Services.
CasterTech.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. CasterTech.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CasterTech.com shall immediately issue a credit to your credit card account in the amount of the charge.

7. Modifications to Prices or Billing Terms.
CASTERTECH.COM RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.

8. Service and Support for Goods Sold.
All requests for technical service and support should be made directly to Caster Technology Corporation in accordance with our terms and conditions.

9. Indemnification.
You agree to indemnify and hold harmless CasterTech.com and its parents, sister companies, subsidiaries, affiliates, service providers, other End Users, distributors, licensors, officers, directors and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or related to your violation of this Terms of Use, or your violation of any law, regulation or third-party right.

10. LIMITATION OF LIABILITY.
THE ENTIRE RISK ARISING OUT OF THE USE OF THE SITE, THE USE OF ANY PRODUCTS AND/OR SERVICES OFFERED ON OR IN CONNECTION WITH THE SITE, AND/OR THE USE OF ANY CONTENT ON THE SITE.

RETURN POLICY
At Caster Technology, customer service is our number-one priority. If at any time you have any questions or concerns regarding your purchased product, please do not hesitate to contact us. Returns are done on a case-by-case basis and may or may not incur a restocking fee. Please contact us for details.
This Policy may change from time to time, so please check back periodically.